SHIPPING & RETURNS
Find all informations you need about our special policies.
FREE SHIPPING BOTH WAYS WITH FEDEX
We offer free FedEx shipping and returns on every order. To make your Lady Heart purchasing experience as stress-free as possible,
Because we make most items to order, time from order to delivery will vary depending on the item ordered. All orders are shipped via FedEx and are scheduled to arrive on or before the expected delivery date shown in the order confirmation. Some orders may arrive earlier than the expected delivery date if they are ready. You will receive an email confirmation once your order ships.
For your protection, Lady Heart always:
- Insures and registers all items for their full value.
- Requires that all deliveries are made to a physical business or home address only. We do not ship to P.O. box addresses.
- Requires an adult to sign for the delivery for orders over $250.
International shipments can be processed online. Customs processes and import duties are the responsibility of the customer; please check with your local customs office for information. Other than GST/PST/HST, there are no additional import duties for orders shipped to Canada and Australia. Learn more about our Canadian and Australian shipping policies, and contact us with any international shipping questions.
Lady Heart is committed to timely delivery for your order. However, delivery delays due to inclement weather conditions, carrier delays or incorrect addresses are beyond our control. Shipping fees are non-refundable. An alternative shipping method may be used when deemed appropriate to reach your target destination and target delivery date.