Terms and Conditions

Terms and Conditions

This website is owned and run by LADY HEART COLLECTION LIMITED (“we”, “our”, “us”). The term “Our online services” refers to our website, our pages on third party social media platforms such as Instagram, Facebook, Pinterest and any other websites or apps we own or run from time to time. If you use any of Our online services, we will refer to you using the terms “user”, “visitor”, “you”, “your”, “yours” in these terms and conditions.
These terms and conditions (“Terms”) are to specify how you may use Our online services, and sets out legal terms and conditions on which we provide Our online services to you. By using Our online services, you hereby accept and consent to our Terms in full.

Contractual Relationship
These Terms will apply to any contract between us for the sale of goods to you (“Contract”). Please read these Terms carefully and make sure you understand them, before ordering any goods from Our online services. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any goods from Our online services.
Our online services guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy the item in question for the price advertised on Our online services. All orders are subject to acceptance by us and we will confirm this acceptance to you by sending you an email that confirms that the goods have been dispatched (the “Dispatch Confirmation”). The Contract will only be formed when we send you the Dispatch Confirmation.
As a customer, you may cancel a Contract in accordance with your legal rights at any time within XX days from the date you placed your order.
For more information regarding our return policy, please refer to our return policy page.
If we are unable to supply your order, i.e. because an item you ordered is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site, we will inform you of this by email and we will not process your order. if you have already paid for your order, we will refund you the full amount including any delivery costs as soon as possible.

Please review carefully our privacy policy at our privacy policy page, which applies to your use of Our online services.

Intellectual Property Rights
Unless otherwise noted, all design and content included on this web site, including text, graphics, logos, icons, images, artwork, audio and video clips is our property (or is used by us under license) and is protected by international copyright laws. Lady Heart logo and the Lady Heart as a name are trademarks of LADY HEART COLLECTION LIMITED. the lady cut and the flame cut are both registered patents of LADY HEART COLLECTION LIMITED.

Product Presentation
We try our best to give an authentic representation of the items we sell. Our team works hard to showcase each item in its true form, however images and videos of the items on Our online services are for illustrative purposes only.
Although we have made every effort to display the colors accurately, we cannot guarantee that your computer’s display of the colors accurately reflects the color of the item. In addition, due to varying monitor sizes, the sizing and proportion may not be shown to actual size. however, we do our upmost to provide detailed measurements and descriptions to ensure you are well informed before making your purchase.
Our mission to provide you with the most unique and high-quality jewelry means that most of our items are individually handcrafted and therefore may vary slightly.

The prices of goods will be as quoted on Our online services at the time you submit your order. we use our best efforts to ensure that the prices of goods are correct at the time when the relevant information was entered into the system. It is possible that, despite our best efforts, some of the goods on Our online services may be incorrectly priced.
If we discover an error in the price of the goods you have ordered, we will contact you over email to inform you of this error and we will give you the option of continuing to purchase the goods at the correct price or cancelling your order. We will not process your order unless we have received your instructions to do so. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.
Please note that if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as mispricing, we do not have to provide the goods to you at the incorrect (lower) price.
The price of goods includes VAT at the applicable current rate chargeable in Hong Kong for the time being. However, if the rate changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the goods in full before the change in VAT takes place. The price of goods does not include delivery charges or any local taxes that may occur on your purchase.
Our delivery charges are as advised to you during the check-out process before you confirm your order. Please refer to our Delivery and Returns page for further details of delivery charges.

We are processing all payments via our payment partners, Strip, Inc. (“Strip”) and PayPal. You are welcome anytime to visit Stripe support page at https://support.stripe.com/topics/charges-and-refunds, and PayPal support page at https://www.paypal.com/us/selfhelp/home where you can find answers for all questions regarding charges, refunds and more.
When placing an order through Our online services, your payment will be processed via Strip – if you are paying with a credit card, or via PayPal, and not by us. We assume no liability for the availability and functionality of these services, or for any financial loss caused by the use of Strip or PayPal payment services. In the event of any disparity or inconsistency between the terms of any shipment contract or order fulfilment terms, the terms of this agreement shall prevail to the extent required to resolve the disparity or inconsistency.
If you provide a credit card as your method of payment, your credit card will be billed by Strip, and charges to your account will be accompanied by the description “Strip” (or such other description as Strip may deploy). If you paid using your PayPal account, charges to your account will be accompanied by the description “LHC” (or such other description as PayPal may deploy).
. In the event of the receipt of any shipment containing only part of an order, you will only bill for an amount commensurate with the price of the products therein, pro-rated amounts for shipping and/or handling, plus any duty, taxes and VAT.
Notwithstanding the foregoing, in the event of an order being fulfilled in multiple shipments, unless expressly consented to by you, in no case will the aggregate amount billed to you exceed the total amount presented at the time of order placement by you. If there is a technical error in Stripe’s or PayPal’s systems which processes or accepts a transaction at an exchange rate which is manifestly off-market, that transaction shall be void.

Applicable law and dispute resolution
By visiting our website or by using Our online services, you agree that the law of state of Delaware, USA shall govern these Terms and any dispute that may arise between you and us shall be resolved by negotiation between the parties or, if necessary, by resort to an appropriate federal or state court located in Delaware, USA. If any court of competent jurisdiction determines that any provision, or any portion thereof, contained in these Terms is unenforceable in any respect, such provision shall be deemed limited to the extent that such court deems it enforceable, and as so limited shall remain in full force and effect. If such court shall deem any such provision, or portion thereof, wholly unenforceable, the remaining provisions of these Terms shall nevertheless remain in full force and effect.
These Terms, together with the Privacy Policy, constitute the entire agreement between you and LADY HEART COLLECTION LIMITED relating to your access to and use of Our online services.

General Terms
We reserve the right, at our sole discretion, to change, modify, add, or remove portions of these Terms at any time. Please check this page from time to time for changes. You agree that each time you visit any of Our online services, your visit to and use of such services will be subject to and bound by the then current version of these Terms.

Contact us
To contact us, please call +85225255818 (Hong Kong) or email contact@ladyheartcollection.com.