Frequently Asked Questions
- What is the Lady Cut ?
The Lady Cut is a 57-facet (On average), modified step-cut half-moon diamond.. The Lady cut is a registered patent of Lady Heart collection LTD.
- How the Lady Heart becomes a one Heart?
The Lady heart diamond is a heart shape diamond produced by 3 diamonds combination – 2 Lady cut (Half moon cut) embracing a princess cut shape. Today, our original and classic setting renowned among the most exclusive stores around the globe and receiver of four international patents for cut and design.
- What are the "Four C's"?
The Four C’s – Carat (size), Color, Clarity and Cut.
- What is "Cut"?
A diamond’s cut determines how effectively it returns light to the viewer’s eye: a well-cut diamond appears brilliant and fiery, while poorly cut stones look dark and lifeless. Well-cut diamonds often appear larger than stones of the same carat weight.
The Lady heart is cut to perfection, appear’s larger and brighter in all of our Jewelry.
- What is the quality of the diamonds used in your jewelry?
We pride ourselves on using collection diamond melee in all of our Lady Heart designs.
Collection diamonds are finer in both color and clarity. The Lady Heart is precisely cut to maximize fire and brilliance. All of Lady Heart Jewelry and diamonds are Collection quality goods.
Average Color: G-H
Average Clarity: VS1-VS2
- Are any of your diamonds laser treated, clarity enhanced, color enhanced, or modified in any way?
Lady Heart only sells diamonds that are 100% natural and untreated.
Since Lady Heart is working along side with tens of stores around the globe, Lady Heart’s provides quality control at the highest level and has a G.I.A Graduate Gemologists on staff. All making sure our diamonds have not been treated or enhanced.
- Do you have gemologists on staff?
Yes. We currently have G.I.A Graduate Gemologists on staff. These gemologists are an integral part of our customer service team. If you have any further questions, you can speak with a graduate gemologist at any time.
- Where are the corporate offices of Lady Heart located?
Our corporate office is located in the heart of Hong Kong :
Hong Kong Office
Peninsula Square, No.
18 Sung On St, Hung
Hom, Kowloon, Hong Kong
- Can I order through your website?
Yes. You can purchase our fine jewelry using our secure checkout process.
- What if I need help placing an order?
If you would like assistance with placing your order, please call us or whatsapp us at +972543978148, or +85225255818
- What if I have a question about my order, want to change it, or need to cancel it?
For questions about your order, call Customer Service at +972543978148 or at +85225255818, or send an e-mail to Contact@Ladyheartcollection.com.
- I'd like to place an international order. Do I pay customs fees to Lady Heart or to Fedex?
When you place an international order, we will ship it to you for free. Once the package arrives in your country, the courier will contact you to collect any taxes or duties. Shipping is done via Fedex International Priority for orders over $500 in value and usually takes two to three days.
- How do I find my ring size?
There are several methods available to determine your ring size (or the ring size of a loved one). Please click here for a full list of the options available to you.
- What types of payment do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, and Discover), as well as PayPal and Alipay.
Many customers purchasing items valued over $1,000 prefer paying by wire transfer. Wire transfer orders receive a 1.5% discount from our listed price. Customers paying by wire will receive wiring instructions by email or by phone. We must receive confirmation from our bank that a wire transfer has been completed before items can be shipped. At our sole discretion, we may require bank wire payment for any international order or orders in excess of $20,000.
Credit card orders can be placed online using our secure server or over the phone with our customer service department. For security purposes, Lady Heart may request additional documentation (such as drivers license, photocopy of credit card, etc) on some transactions.
- Will I receive a discount if I pay by bank wire?
Yes. Bank wire customers receive a 1.5% discount off their entire order.
- When will my credit card be billed?
Your credit card will be billed at the time of purchase.
- Can I pay with two different credit cards?
- What is the credit card security code?
The security code is a 3 or 4 digit number that appears on your credit card. Visa and MasterCard users will find this code above the signature on the back of the card. Discover and American Express users will find this number on the top right of the front of the card.
- Is shopping with Lady Heart secure?
Yes. Lady Heart ensures that our customers’ purchases are secure. We use secure encryption and fraud protection for all credit card transactions
- Will my personal information be shared with third parties?
We keep your information 100% private and confidential.
- What is your return policy
Our hope is that you are completely satisfied with your Lady Heart Jewelry purchase. However, if you would like to a return an item we are happy to offer free returns for unworn items within 30 days of receipt.
- Notes for return an item
Your item must be placed back into its original packaging and have the return tags intact prior to shipping back to us.
We endeavor to process your return within 5 days of receiving your item back.
We do not currently offer exchanges, so if a new item is required please return your item as set out in the process below, and then place a new order for the replacement piece.
- I want to return an item
To return an item please contact us at : email@example.com